Responsible Gambling
At Cleanwins we take responsible gambling seriously. We want play to remain enjoyable and under control, so we provide clear tools, advice and support to help you manage your account and your time spent at the site. If you ever feel gambling is affecting your wellbeing, we encourage you to use our control options or contact support for help.
Our player protection principles
We expect every player to be at least 18 and to gamble within their means. We use identity checks and routine account reviews to protect vulnerable customers and to prevent underage play. We aim to act quickly on any indication that a customer is at risk and to offer practical steps to reduce harm.
Activity-control tools
We offer a range of simple tools you can set yourself from the account area, or request through customer support. These tools are designed to help you control spending, frequency and access to your account.
Deposit limits
You can set daily, weekly or monthly deposit limits to limit how much you add to your account. Typical settings include ranges such as £10 - £500 per day or £100 - £2,000 per month, and these can be reduced or increased subject to any required waiting period.
Loss limits
Loss limits let you cap net losses over defined periods. Use them to stop play automatically when losses reach a level you specify. Limits are applied immediately once confirmed and remain in place until you change them.
Time limits and session controls
Set session timers or daily play limits to restrict how long you can play in a single sitting. You can enable reminders to take a break and choose automatic log-out after a set period to help maintain control.
Self-exclusion and account breaks
If you need a longer break, you can self-exclude for a chosen period. During self-exclusion your account will be suspended and you will not be able to register new accounts. We also provide short cooling-off options if you prefer a temporary pause rather than full exclusion.
Recognising signs of problematic behaviour
- Difficulty stopping or cutting back on play
- Chasing losses or increasing stake size after losing
- Neglecting work, family or other responsibilities
- Borrowing money or spending more than planned
- Feeling anxious, irritable or preoccupied by gambling
Practical tips for staying in control
- Set and stick to deposit and loss limits before you start
- Use session timers and take regular breaks
- Keep a clear budget and never gamble money you need for essentials
- Talk to someone you trust if gambling is causing stress
- Use self-exclusion or cooling-off if gambling feels persistent or uncontrollable
Professional help and support organisations
If you need extra support, contact UK organisations such as BeGambleAware or GamCare for confidential advice and treatment options. You can also speak to your GP for medical guidance or reach out to local support services. If you would like help making changes on your account, contact our team via [email protected] and we will assist you promptly.