Contact Us
Our support team is on hand to help with any questions, account-related issues, technical concerns or general feedback. Contact us via live chat on-site, by email or by phone for help with account verification, KYC, deposits, withdrawals, bonus enquiries and security queries. Visit the help centre for self-service guides, or get in touch and a member of the team will do their best to assist quickly and courteously during our advertised hours. We aim to reply within one business day.
| Department | Contact |
|---|---|
| Customer support | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Payments | [email protected] |
| Security & privacy | [email protected] |
| Phone | +44 20 7946 1283 |
| Live chat | Available on-site 08:00-00:00 (UK time) |
| Working hours | Mon-Fri, 09:00-18:00 (UK time) |
Email Support
Email is the preferred contact method for detailed requests, account queries or cases needing documents and explanations. For fastest handling please send to [email protected] with a clear subject line and include up‑to‑date contact details, your account username and any relevant attachments. Providing full information avoids delays and helps our team resolve your issue quickly.
Contact Form
Response Time
Our support team aims to respond quickly. Most enquiries are answered within one business day. Live chat offers near-instant help during peak hours, while email requests normally receive a reply within 24 hours. More complex matters, such as payment checks or KYC queries, can take longer depending on their nature, and we will keep you informed as your case progresses.
Feedback
Your feedback helps us improve. If you have suggestions, ideas or notice anything that could be better, please get in touch via live chat or email at [email protected]. We review every message carefully and use player input to refine site features, promotions and customer service. Thanks for helping us make the site clearer and more reliable for UK players.